How will advancements in technology affect your small business in 2020? From building confidence to enhancing client experience, technology tools allow organisations to remain productive and competitive. Spiceworks reports, 88% of companies expect IT budgets to increase or remain steady over the next twelve months. Companies with less than 100 employees will designate: 35% to hardware, 31% to software, 22% to hosted and cloud-based services, 11% to managed services. As organisations increase spending on tech tools, it’s critical to understand how small business technology trends affect your company while finding ways to implement agile solutions.

– A complete mobile experience is required. Let us face it, if your web site isn’t mobile friendly and accessible, then it is tough to stay competitive. While mobile on-line usage will not slow in 2020, you may expect to see more consumers accessing info and payment options in mortar and brick stores.

– Mobile payments in store. One click on-line checkouts using mobile purses gained popularity because of a better rate of conversion. Solutions include Apple Pay, PayPal, One Touch, and Visa Checkout.

– Mobile Marketing. Companies increasingly leverage in store mobile marketing to meet consumer demands since 32% of shoppers changed their mind about buying items after checking out the product information on their mobiles within brick and mortar stores, according to Invesp.

– Small businesses turn to artificial intelligence as a service. In 2020, more SMBs will invest in artificial intelligence as a service. An increase in third party services allows companies to outsource tasks through a monthly subscription leading to increased productivity.

– More automation investments without additional IT Staff. Pressure in several areas carries on pushing small company owners to consider ways to automate. While this technology is not new, many SMBs struggled to implement solutions with no full IT team.