Business processes are the foundation of your business and the building blocks upon which you construct your enterprise resource planning system. When your personnel understand the processes, they can make connections between daily activities and value. The goal of continuous improvement is to make every aspect of what you are doing better, easier, faster, cheaper and more profitable to the business. Process improvement can enable organisations to make small, incremental changes that will provide greater value in the long run. Virtual assistants are also much more productive when they have proven processes in place and consistently use them – consistency is the key here.

An assistants’ function has transformed from a supporting role to more of a strategic one. Today’s executives lean on their assistants not just for admin help, but for strategic counsel, technical expertise, and critical analysis.

Effective assistants proactively look for ways to improve their skills and make enormous contributions to productivity at all levels of the organisation.

One of the earliest lessons I have learnt in business administration management is to streamline and process your administration so that you never waste time having to remember how to do it and when the time is right, can outsource your business admin to a professional.

An effective way to establish continual improvement within your organisation is to conduct regular business process improvements. ‘If Vince Lombardi had run a corporation instead of a football team, we might remember him today for saying that process isn’t everything, it’s the only thing.’ – Susana Page. Today’s post will cover how a virtual assistant can help with the business process improvement cycle.

  • A virtual assistant can analyse a company’s existing processes and define exactly where to focus process improvement efforts.
  • Create a map depicting how the process will work after improvements to the process are implemented.
  • Assign resources.  It is essential to assign roles and responsibilities, so the team creates a process improvement plan.
  • Develop solutions and an implementation plan. Prioritise solutions. Describe and pilot the new processes and develop a detailed implementation strategy.
  • Communicate the changes and enhance training programs. A successful process improvement initiative requires the participation of all employees. Company training programs and tools should exhibit consistency and accuracy, and employees should be rewarded for adopting work behaviours that reflect their commitment to process improvement.
  • Monitor and refine. By tracking the performance and effectiveness of various business processes, business activity monitoring is an important part of the continual refinement of business processes. By allowing you to keep a finger on the pulse of the organisation, business activity monitoring ultimately enables you to resolve problems faster, improve process efficiency and make more informed decisions.